Due to the disruption caused by the closure of UK airspace the bmibaby team have received a large amount of customer queries and refund requests. Our turnaround time is currently 45 working days. 

If customers would like to apply for a refund they can write to: bmibaby customer relations, PO Box 737, Castle Donington, Derby, DE74 2XP.

Alternatively, this can be arranged by calling our reservations centre on 0844 2450055.  If you are calling from outside the UK please call +44 8458 101100.

bmibaby’s reservations centre is open from 0800 until 2100, please call: 0844 2450055. For customers calling from outside the UK please call +44 8458 101100.

We would ask passengers not to resubmit your claim within this timeframe as this may lead to further delay. 

Passengers who have requested a refund on their flights via post or phone will automatically be refunded within 45 working days. Unfortunately we are unable to respond to individual letters at this busy time. We advise passengers to check their bank statements on a regular basis. If the card that you originally purchased your flights with has expired please contact our reservations centre on 0844 2450055 to provide us with updated card details.

We would like to sincerely apologise for any inconvenience caused and we appreciate the continued patience of our customers at this difficult time.

If you require a letter for your insurance company confirming details of your disrupted flight please click here

Please continue to monitor the website for further updates.